Your visit

ATTENDING A PERFORMANCE

The Bolshoi Theatre of Belarus

1. General provisions
1.1. During a visit to the theatre the audience must treat the property of the theatre with care, observe public order and fire safety rules.
1.2. Admittance to the performances (concerts) is granted upon presenting a valid ticket with date, time and name of the performance (concert) indicated on it.
1.3. One theatre ticket is valid for one person. Copying of electronic tickets is prohibited.
1.4. Damage to the barcode or images on the electronic ticket is unacceptable. Damage may cause the impossibility to identify the ticket.
1.5. Tickets can be returned to the organizer of the event at the initiative of an individual or organization not less than one calendar day prior to the event; individuals and organizations returning the tickets are entitled to a 75 percent refund of the ticket price. Organizations that have made the payment by bank transfer are entitled to a full refund.
1.6. In case of changes in the cast, time/date and (or) the venue of an event, its replacement by another, the ticket holder has the right to attend this event or return the ticket and claim for a full refund of the ticket price.
In case of cancellation of an event, the ticket holder has the right to return the ticket and receive a full refund of the ticket cost within one month from the announced date of the event.
1.7. A ticket with corrections is rendered invalid. In case of damage or loss of the ticket, spectators are refused admittance to the performance (concert), such ticket is non-refundable, a duplicate is not issued and claims will not be accepted.
1.8. Spectators are subject to administrative liability in case of counterfeiting tickets.
1.9. When purchasing tickets for wheelchair users please inform the booking-office staff and ushers.
1.10. Veterans and disabled persons of all categories have the right to book tickets in advance by calling the box office of the theatre and subsequently purchase the tickets within a week and jumping the queue.
1.11. Children aged 3 and above are allowed to attend matinee performances, and children older than 5 years are allowed to attend matinee and evening performances (concerts) as long as they are accompanied by an adult and are ticketed. Children under 3 are not permitted to attend performances.
1.12. Flowers and gifts for artists should be given to the head or the deputy of audience services or ushers. They are presented on stage by theatre staff only.
1.13. Theatre bars open one hour prior to the beginning of the performance (concert) and stop working after the third call before the beginning of the performance (concert) and after the third call during each intermission.
1.14. For the convenience of the audience the theatre cloakroom accepts umbrellas (with a strap), plastic bags and bags with shoes, travel bags and brief cases (upon demonstration of the contents to a security officer).
1.15. Spectators who rent binoculars in the theatre are entitled to priority service in the cloakroom of the theatre.
1.16. In case of losing cloakroom tickets or binoculars, or damage to the property of the theatre, spectators bear civil liability
1.17. Items left in the cloakroom and unclaimed by spectators after the performance (concert) are subject to inspection by the theatre’s security staff, who are entitled to involve specialists of the Ministry of Internal Affairs or the Ministry for Emergency Situations if necessary.
1.18. The theatre management reserves the right to replace a performance (concert) with another.

2. It is prohibited to:
2.1. Enter the theater with:
weapons (fire, cold, gas);
ammunition;
special tools (pepper spray, electroshock devices, tasers etc.);
flammable substances.
If a spectator is licensed to store and carry weapons, this weapon, along with the license, must be presented to the security staff of the theatre for inspection.
2.2. Leave personal belongings unattended in the lobby, foyer and auditorium of the theatre before the performance (concert), as well as during intermissions. In case of detection of unattended items on the theatre premises (lobby, foyer, and auditorium), such items must be reported immediately to a representative of the administration or a security staff of the theatre. (It is CATEGORICALLY PROHIBITED to pick up, open, or move such unattended objects.)
2.3. Express ideological, religious, political, national and ethnic views, as well as attitude towards gender, age and language differences in the theatre and on its premises.

3. It is not permitted to:
3.1. Enter the building of the theatre, bypassing the arched metal detectors.
3.2. Enter the auditorium after the third call.
3.3. Move around the auditorium during the performance (concert).
3.4. Take photos or make video recording of the performance (concert) without the consent of the theatre management.
3.5. Use mobile phones during the performance (concert).
3.6. Present flowers (gifts) to artists on stage.
3.7. Talk during the performance (concert).
3.8. Leave tickets to the theatre staff for further passing to the third parties.
3.9. Bring beverages or food to the auditorium;
3.10. Enter the auditorium wearing outerwear or sportswear.
3.11. Come to the theatre in a state of intoxication.
3.12. Smoke on theatre premises.
3.13. Come to the theatre with bulky things (suitcases, travel bags, handcarts, etc.).
3.14. Leave valuables in the cloakroom of the theatre (wallets, phones, tablets, laptops, etc.).

4. Latecomers with tickets for the seats in the stalls or stalls circle (left or right side) shall take vacant seats (if any) in the dress circle (left or right side) or on the balcony until the first intermission regardless of the seats indicated in the tickets.