Your visit



The Bolshoi Theatre of Belarus

1. General provisions
1.1. During a visit to the theatre the spectators must treat the property of the theatre with care, observe public order and fire safety rules.
1.2. Admittance to the performances (concerts) is granted upon presenting a valid ticket with date, time and name of the performance (concert) indicated on it.
1.3. One theatre ticket is valid for one person. Copying of electronic tickets is prohibited.
1.4. Damage to the barcode or image on the electronic ticket is unacceptable. Damage may cause the impossibility to identify the ticket.
1.5. Admission tickets can be returned to the organizer of the event: at the initiative of an individual or organization not less than one calendar day prior to the event; individuals and organizations returning the tickets are entitled to a 90 percent refund of ticket value (According to Culture Code of the Republic of Belarus).
1.6. In case of change or cancellation of a performance (concert) tickets may be returned to the theatre box office on any day prior to the event.
1.7. A ticket with corrections is rendered invalid. In case of damage or loss of the ticket, spectators are refused admittance to the performance (concert), such ticket is non-refundable, a duplicate is not issued and claims will not be accepted.
1.8. Spectators are subject to administrative liability in case of counterfeiting tickets.
1.9.    When purchasing tickets for wheelchair users please inform the booking-clerks and the audience services administrators of the theatre.

1.10. Veterans and disabled persons of all categories have the right to book tickets in advance for performances (concerts) by calling the box office of the theatre with a subsequent purchase of the ticket within a week and out of the queue.
1.11. Children older than 3 years are allowed to attend matinee performances, and children older than 5 years are allowed to attend matinee and evening performances (concerts) as long as they are accompanied by an adult and have a separate ticket.
1.12. Flowers and gifts for artists should be given to the head of the audience services (or the deputy of the head of the audience services) or audience services administrators. They are presented on stage by theatre staff only.

1.13. Theatre bars open one hour prior to the beginning of the performance and stop working after the third call before the beginning of the performance (concert) and after the third call during each intermission.
1.14. For the convenience of spectators the theatre cloakroom accepts umbrellas (with a strap), plastic bags and bags with shoes, travel bags and brief cases (upon demonstration of the contents to a security officer).
1.15. Spectators who rent binoculars in the theatre are entitled to priority service in the cloakroom of the theatre.
1.16. In case of lost cloakroom tickets for the left clothes or lost binoculars, or material damage to the property of the theatre, spectators bear civil liability
1.17. Items left in the cloakroom and unclaimed by spectators after the performance (concert) are subject to inspection by the theatre’s security service, with the involvement of the Ministry of Internal Affairs or the Ministry for Emergency Situations specialists if necessary.

1.18. The theatre management reserves the right to replace a performance (concert) with a different one.
2. It is prohibited to:
2.1. Enter the theater with:
weapons (fire, cold, gas);
special tools (pepper spray, electroshock devices, tasers etc.);
flammable substances.
In the presence of the permission to storage and carrying of specific weapons, this weapon, along with the permit, must be presented to the security staff of the theater for inspection.
2.2. Leave personal belongings unattended in the lobby, foyer and auditorium of the theatre before the performance (concert), as well as during intermissions. In case of detection of unattended items on theatre premises (lobby, foyer, and auditorium), such items must be reported immediately to a representative of the administration or a security staff of the theater.  (It is CATEGORICALLY PROHIBITED to pick up, open, or move the discovered objects.)
3. It is prohibited:
3.1. To enter the building of the theatre, bypassing the arched metal detectors.
3.2. To enter the auditorium after the third call.
3.3. To move around the auditorium during the performance (concert).
3.4. To take photos and make video recording of the performance (concert) without the consent of the theatre management.
3.5. To use mobile phones during the performance (concert).
3.6. To present flowers (presents) to artists on stage.
3.7. To talk during the performance (concert).
3.8. To have the employees of the theater pass tickets to the third parties.
3.9. To bring beverages or food to the auditorium;
3.10. To enter the auditorium wearing outerwear or sportswear.
3.11. To come to the theatre in a state of intoxication.
3.12. To smoke on theatre premises.
3.13. To come to the theatre with bulky things (suitcases, travel bags, handcarts, etc.).
3.14. Leave valuables in the cloakroom of the theatre (wallets, phones, tablets, laptops, etc.).
4. Latecomers with tickets for the seats in the parterre or the stalls (left or right side) of the auditorium are seated in vacant spaces (if any) in the dress circle (left or right side) or on the balcony regardless of the places marked on the tickets until the first intermission.